Definitions
Client : any professional or natural person as defined by Articles 1123 and following of the Civil Code, or legal entity, who visits the Site subject to these terms and conditions. Services and Offerings : www.melchior-santeanimale.fr makes available to the Clients:
Content : All elements making up the information present on the Site, including texts, images, and videos.
Client information : Hereinafter referred to as “Information(s),” which corresponds to all personal data that may be held by www.melchior-santeanimale.fr for account management, customer relationship management, and for analysis and statistical purposes.
User : Internet user connecting to and using the aforementioned site.
Personal information : « Information that, in any form whatsoever, directly or indirectly, allows the identification of the natural persons to whom it applies» (Article 4 of Law No. 78-17 of January 6, 1978).
The terms «personal data,» «data subject,” «processor,» and «sensitive data» have the meanings defined by the General Data Protection Regulation (GDPR: No. 2016-679).
1. Website Presentation.
Pursuant to Article 6 of Law No. 2004-575 of June 21, 2004, on confidence in the digital economy, users of the website www.melchior-santeanimale.fr are informed of the identities of the various parties involved in its creation and maintenance:
Owner : Melchior Animal Health with a share capital of €62,500, SIRET number 900 222 423 00023 – 5 Rue Victor Hugo, 69002 LYON
Publishing Manager : Inès HADIDANE
The publishing manager is a natural person or a legal entity. Webmaster: Inès HADIDANE
Host (Web hosting provider) : INFOMANIAK
Data Protection Officer : This legal notice template is provided by the free legal notice generator for a website.
2. Terms and conditions of use of the site and the services offered.
The Site constitutes an intellectual work protected by the provisions of the Intellectual Property Code and applicable international regulations. The Client may not, in any way, reuse, assign, or exploit, for their own benefit, any part of the elements or work on the Site.
The use of the site www.melchior-santeanimale.fr implies full acceptance of the terms and conditions of use described below. These terms of use may be modified or supplemented at any time, so users of the site www.melchior-santeanimale.fr are encouraged to review them regularly.
This website is generally accessible at all times to users. However, an interruption for technical maintenance may be decided by www.melchior-santeanimale.fr, which will make efforts to inform users in advance of the dates and times of the intervention. The website www.melchior-santeanimale.fr is regularly updated by the responsible party, www.melchior-santeanimale.fr. Similarly, the legal notices may be modified at any time: they are binding on the user, who is encouraged to refer to them as often as possible to stay informed.
3. Description of the services provided.
The website www.melchior-santeanimale.fr aims to provide information regarding all of the company’s activities. www.melchior-santeanimale.fr strives to provide the most accurate information possible on the website. However, it cannot be held responsible for omissions, inaccuracies, or deficiencies in updates, whether caused by the company itself or by third-party partners providing this information.
All information provided on the website www.melchior-santeanimale.fr is for informational purposes and is subject to change. Furthermore, the information on the website www.melchior-santeanimale.fr is not exhaustive. It is provided subject to modifications that may have occurred since its publication.
4. Contractual limitations on technical data.
The site uses JavaScript technology. The website cannot be held responsible for any material damage related to the use of the site. Furthermore, the user of the site agrees to access the site using up-to-date equipment, free of viruses, and with an updated, modern browser. The website www.melchior-santeanimale.fr is hosted by a service provider within the European Union, in accordance with the provisions of the General Data Protection Regulation (GDPR: No. 2016-679).
The goal is to provide a service that ensures the best accessibility rate. The hosting provider ensures service continuity 24 hours a day, every day of the year. However, it reserves the right to interrupt the hosting service for the shortest possible durations, particularly for maintenance, infrastructure improvements, infrastructure failures, or if the Services and Offerings generate what is considered abnormal traffic.
www.melchior-santeanimale.fr and the hosting provider cannot be held responsible for any malfunctions of the internet network, telephone lines, or computer and telephony equipment, particularly due to network congestion preventing access to the server.
5. Intellectual Property and Infringements.
www.melchior-santeanimale.fr owns the intellectual property rights and holds the usage rights to all elements accessible on the website, including texts, images, graphics, logos, videos, icons, and sounds. Any reproduction, representation, modification, publication, or adaptation of all or part of the elements of the site, by any means or process, is prohibited without prior written authorization from www.melchior-santeanimale.fr.
Any unauthorized use of the site or any of its elements will be considered an infringement and prosecuted in accordance with the provisions of Articles L.335-2 and following of the Intellectual Property Code.
6. Limitations of Liability.
www.melchior-santeanimale.fr acts as the publisher of the website. www.melchior-santeanimale.fr is responsible for the quality and accuracy of the Content it publishes.
www.melchior-santeanimale.fr cannot be held responsible for direct or indirect damages caused to the user’s equipment when accessing the website www.melchior-santeanimale.fr, resulting either from the use of equipment that does not meet the specifications outlined in point 4, or from the occurrence of a bug or incompatibility.
www.melchior-santeanimale.fr will also not be responsible for indirect damages (such as loss of market or loss of opportunity) arising from the use of the website www.melchior-santeanimale.fr. Interactive spaces (such as the ability to ask questions in the contact section) are available for users. www.melchior-santeanimale.fr reserves the right to delete, without prior notice, any content posted in this space that would violate applicable laws in France, particularly the provisions related to data protection. If necessary, www.melchior-santeanimale.fr also reserves the right to hold the user liable, both civilly and/or criminally, especially in cases of messages with racist, defamatory, insulting, or pornographic content, regardless of the medium used (text, photos, etc.).
7. Personal Data Management.
The Client is informed about the regulations concerning marketing communication, the law of June 21, 2014, for trust in the digital economy, the Data Protection Act of August 6, 2004, as well as the General Data Protection Regulation (GDPR: No. 2016-679).
7.1 Data Collection Responsible Parties.
For the Personal Data collected as part of the creation of the User’s personal account and their navigation on the Site, the data controller is: Arthésis. www.melchior-santeanimale.fr is represented by Stéphanie MONTES, its legal representative.
As the data controller of the data it collects, www.melchior-santeanimale.fr is committed to complying with applicable legal provisions. It is the responsibility of the Client to establish the purposes of their data processing, to provide their prospects and clients, based on the collection of their consent, with comprehensive information about the processing of their personal data, and to maintain a register of processing that reflects the reality. Whenever www.melchior-santeanimale.fr processes Personal Data, it takes all reasonable measures to ensure the accuracy and relevance of the Personal Data in relation to the purposes for which www.melchior-santeanimale.fr processes it.
7.2 Purpose of the collected data.
www.melchior-santeanimale.fr may process all or part of the data:
- To allow navigation on the Site and manage and track the services and prestations ordered by the user: connection and usage data of the Site, billing, order history, etc.
- To prevent and fight against cyber fraud (spamming, hacking, etc.): hardware used for navigation, IP address, password (hashed)
- To improve navigation on the Site: connection and usage data
- To conduct optional satisfaction surveys on www.melchior-santeanimale.fr: email address
- To run communication campaigns (SMS, email): phone number, email address
www.melchior-santeanimale.fr does not sell your personal data, which is only used when necessary or for statistical and analytical purposes.
7.3 Right of access, correction, and opposition.
In accordance with the applicable European regulations, users of www.melchior-santeanimale.fr have the following rights :
- Right of access (Article 15 GDPR) and rectification (Article 16 GDPR), update, and completion of the user’s data; right to block or delete the user’s personal data (Article 17 GDPR) when it is inaccurate, incomplete, ambiguous, outdated, or when its collection, use, communication, or storage is prohibited.
- Right to withdraw consent at any time (Article 13-2c GDPR).
- Right to limit the processing of the user’s data (Article 18 GDPR).
- Right to data portability for the data provided by the user, when such data is processed through automated means based on consent or a contract (Article 20 GDPR).
- Right to define the fate of the user’s data after their death and to choose who www.melchior-santeanimale.fr should communicate (or not) their data to a third party previously designated.
As soon as www.melchior-santeanimale.fr becomes aware of a User’s death and in the absence of instructions from them, www.melchior-santeanimale.fr undertakes to delete their data, unless their retention is necessary for evidentiary purposes or to comply with a legal obligation.
| If the User wishes to know how www.melchior-santeanimale.fr uses their Personal Data, requests to correct them, or opposes their processing, the User can contact www.melchior-santeanimale.fr. |
In this case, the User must specify the Personal Data they would like www.melchior-santeanimale.fr to correct, update, or delete, by clearly identifying themselves with a copy of an identity document (identity card or passport).
Requests for the deletion of Personal Data will be subject to the obligations imposed on www.melchior-santeanimale.fr by law, particularly regarding the retention or archiving of documents. Finally, Users of www.melchior-santeanimale.fr may file a complaint with the supervisory authorities, including the CNIL (https://www.cnil.fr/fr/plaintes).
7.4 Non-communication of personal data.
www.melchior-santeanimale.fr is prohibited from processing, hosting, or transferring the Information collected about its Clients to a country outside the European Union or recognized as “inadequate” by the European Commission without prior notice to the client. However, www.melchior-santeanimale.fr remains free to choose its technical and commercial subcontractors, provided they offer sufficient guarantees in compliance with the requirements of the General Data Protection Regulation (GDPR: n° 2016-679).
www.melchior-santeanimale.fr is committed to taking all necessary precautions to preserve the security of the Information, ensuring that it is not disclosed to unauthorized individuals. However, if an incident affecting the integrity or confidentiality of the Client’s Information is brought to www.melchior-santeanimale.fr’s attention, the company must inform the Client as soon as possible and communicate the corrective measures taken. Furthermore, www.melchior-santeanimale.fr does not collect any “sensitive data.”
The Personal Data of the User may be processed by subsidiaries of www.melchior-santeanimale.fr and subcontractors (service providers), solely to achieve the purposes outlined in this policy.
Within the scope of their respective duties and for the purposes mentioned above, the primary individuals who may have access to the data of www.melchior-santeanimale.fr’s Users are mainly the agents of our customer service.
7.5 Types of data collected.
Regarding the users of the www.melchior-santeanimale.fr website, we collect the following data, which are essential for the operation of the service and will be retained for a maximum period of 60 months after the end of the contractual relationship:
email, phone number, last name, first name, address, company.
8. Incident notification.
Regardless of the efforts made, no method of transmission over the Internet or electronic storage method is completely secure. Therefore, we cannot guarantee absolute security. If we become aware of a security breach, we will notify the affected users so they can take appropriate measures. Our incident notification procedures take into account our legal obligations, whether at the national or European level. We are committed to fully informing our clients about all security-related matters regarding their accounts and providing them with all the necessary information to help them comply with their own regulatory reporting obligations.
No personal information of the user of the www.melchior-santeanimale.fr website is published without the user’s knowledge, exchanged, transferred, assigned, or sold on any medium to third parties. Only the possibility of a purchase of www.melchior-santeanimale.fr and its rights would allow the transfer of said information to the potential buyer, who would, in turn, be bound by the same obligation to retain and modify the data in relation to the user of the www.melchior-santeanimale.fr website.
Security.
To ensure the security and confidentiality of Personal Data and Health-Related Personal Data, www.melchior-santeanimale.fr uses networks protected by standard security measures such as firewalls, pseudonymization, encryption, and passwords.
When processing Personal Data, www.melchior-santeanimale.fr takes all reasonable measures to protect it from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
9. Hyperlinks, “cookies,” and web beacons (“tags”).
The website www.melchior-santeanimale.fr contains a number of hyperlinks to other websites, set up with the permission of www.melchior-santeanimale.fr. However, www.melchior-santeanimale.fr has no ability to verify the content of the sites visited, and will not be held responsible in this regard.
Unless you choose to disable cookies, you agree that the site may use them. You can disable these cookies at any time and free of charge through the deactivation options provided, as outlined below, knowing that this may reduce or prevent access to all or part of the services offered by the site.
9.1. « COOKIES ».
A “cookie” is a small piece of information sent to the User’s browser and stored on the User’s device (e.g., computer, smartphone) (hereinafter “Cookies”). This file includes information such as the User’s domain name, the User’s Internet service provider, the User’s operating system, as well as the date and time of access. Cookies cannot, in any case, damage the User’s device.
www.melchior-santeanimale.fr may process the User’s information regarding their visit to the Site, such as the pages viewed and the searches made. This information allows www.melchior-santeanimale.fr to improve the content of the Site and the User’s navigation.
As cookies facilitate navigation and/or the provision of services offered by the Site, the User can configure their browser to decide whether to accept them or not, so that cookies are stored on their device, or alternatively, rejected, either systematically or depending on the sender. The User can also configure their browser software to prompt them to accept or reject cookies on a case-by-case basis before a cookie is potentially stored on their device. www.melchior-santeanimale.fr informs the User that, in this case, some functionalities of their browser may not be fully available.
If the User refuses to allow cookies to be stored on their device or browser, or if the User deletes cookies that are already stored, the User is informed that their navigation and experience on the Site may be limited. This may also occur when www.melchior-santeanimale.fr or one of its service providers cannot recognize, for technical compatibility purposes, the type of browser used by the device, language and display settings, or the country from which the device appears to be connected to the internet.
In such cases, www.melchior-santeanimale.fr disclaims any responsibility for the consequences related to the degraded performance of the Site and any services that may be offered by www.melchior-santeanimale.fr, resulting from (i) the User’s refusal of cookies (ii) the inability of www.melchior-santeanimale.fr to store or access necessary cookies due to the User’s choice. For managing cookies and the User’s choices, the configuration of each browser is different. This is described in the browser’s help menu, which will explain how the User can modify their cookie preferences.
At any time, the User can choose to express and modify their cookie preferences. www.melchior-santeanimale.fr may also use external service providers to help collect and process the information described in this section.
Finally, by clicking on the social media icons for Twitter, Facebook, LinkedIn, and Google Plus displayed on the www.melchior-santeanimale.fr website or in its mobile application, and if the User has accepted the use of cookies by continuing to navigate the website or mobile app, Twitter, Facebook, LinkedIn, and Google Plus may also place cookies on the User’s devices (computer, tablet, mobile phone).
These types of cookies are only placed on your devices if you consent, by continuing to browse the www.melchior-santeanimale.fr website or mobile app. At any time, the User can withdraw their consent to the placement of such cookies by www.melchior-santeanimale.fr.
Article 9.2. WEB BEACONS (“TAGS”).
www.melchior-santeanimale.fr may occasionally use web beacons (also called “tags,” action tags, one-pixel GIFs, transparent GIFs, invisible GIFs, and one-by-one GIFs) and deploy them through a web analytics partner, who may be located (and thus store the corresponding information, including the User’s IP address) in a foreign country.
These beacons are placed both in online advertisements that lead users to the Site, and on various pages of the Site.
This technology allows www.melchior-santeanimale.fr to evaluate visitors’ responses to the Site and the effectiveness of its actions (for example, how many times a page is opened and the information viewed), as well as the User’s use of the Site.
The external service provider may collect information about the visitors to the Site and other websites through these beacons, generate reports on the Site’s activity for www.melchior-santeanimale.fr, and provide other services related to the use of the Site and the internet.
10. Governing Law and Jurisdiction.
Any dispute related to the use of the www.melchior-santeanimale.fr website is subject to French law. Except in cases where the law does not allow it, exclusive jurisdiction is granted to the competent courts of Lyon.
